Assistance
Frequently Asked Questions.
Essential references regarding our ordering processes, shipping throughout Nepal, return conditions, sizing, and customer assistance.
Orders & Payment
- XINVORA accepts both Cash on Delivery (COD) and online payments.
- Yes. XINVORA delivers across Nepal.
- Yes. You can purchase multiple products in a single order. The shipping charge remains NPR 150 per order, whether you purchase one product or multiple products.
- Yes. You can check your order status from the Profile section of your XINVORA account. Once an order is dispatched, available shipment or delivery information will be shown there.
- Orders can only be cancelled before they enter the shipping/dispatch process. Once an order has been dispatched, cancellation may no longer be possible.
Shipping & Delivery
- The standard shipping fee is NPR 150 per order. The charge remains NPR 150 whether the order contains one product or multiple products.
- Estimated delivery times are:Kathmandu Valley: approximately 2–3 daysOutside Kathmandu: approximately 3–4 daysDelivery times are estimates and may vary due to courier conditions, weather, holidays, remote locations, or other circumstances beyond XINVORA's control.
- Yes. XINVORA delivers all over Nepal.
- You can check your order status from the Profile section of your XINVORA account. Once your order is dispatched, available shipment or delivery information will be shown there.
Returns, Exchanges & Refunds
- Yes. Returns are available for eligible orders, subject to XINVORA's return conditions and product verification.
- Contact XINVORA through support.xinvora@gmail.com or WhatsApp. Our team will review the request and guide you through the return process.
- No. Refunds are processed after the returned garment has been verified by XINVORA. The condition of the garment and whether it meets the applicable return requirements will be considered before a refund is approved.
- Returned garments must generally be unused, unworn, undamaged, and returned with their original tags and packaging where applicable. Products showing signs of wear, damage, alteration, washing, or misuse may not qualify for a refund.
- Contact XINVORA as soon as possible. After verification, XINVORA may provide a replacement or refund depending on the situation and product availability.
- Eligible size exchanges may be possible depending on product availability and the condition of the returned garment. Contact XINVORA support before sending anything back.
Products & Sizing
- A size guide is available on the product page. We recommend checking the measurements before placing your order.
- XINVORA is a curated fashion brand. We carefully select products and focus on quality, presentation, and the overall customer experience rather than manufacturing every garment ourselves.
- Not necessarily. Some regular products may be restocked when available, while Limited products are permanently limited and will never be restocked.
Limited Collection
- A Limited product is intentionally released in very small quantities. Once the available pieces are sold, the product will not be restocked or reproduced as a regular XINVORA product.
- Limited releases are designed to remain genuinely scarce. They are available only in very limited quantities and are not intended to return once sold out.
Support
- For customer support, contact:Email: support.xinvora@gmail.comWhatsApp:XINVORA's official WhatsApp support channelFor support requests, customers should include their order number and a brief description of the issue whenever applicable.
- XINVORA currently provides customer support through email and WhatsApp rather than phone calls.