Returns & Refunds.
At XINVORA, we want you to be satisfied with your purchase. Eligible products may be returned within 3–7 days after delivery, subject to the return conditions and verification process described below.
01 / Our Return Policy
3–7 Days
from the date of delivery, subject to return conditions and verification.
A return request must be submitted to XINVORA before sending the product back. Do not send a product back without first contacting XINVORA support.
02 / How to Request a Return
- 1Contact XINVORA via support.xinvora@gmail.com or WhatsApp.
- 2Provide your order number and explain the reason for the return.
- 3Follow the return instructions provided by our support team.
- 4Send the product back according to the instructions provided.
- 5XINVORA will inspect and verify the returned product.
Do not send a product back without first contacting XINVORA support and receiving return instructions.
03 / Return Eligibility
Eligible Condition
To be eligible for a return, the product must generally be:
- Unused
- Unworn
- Unwashed
- Undamaged
- Unaltered
- In its original condition
- Returned with original tags and packaging where applicable
Products That May Not Qualify
A return may be rejected if the product shows signs of:
- Wearing or washing
- Damage or alteration
- Staining or misuse
- Physical modification
- Missing or damaged original tags where applicable
- Any condition that makes the product unsuitable for resale
Final return eligibility is determined after XINVORA verifies the returned product.
04 / Return Verification
Returning a product does not automatically guarantee a refund. Once the returned product reaches XINVORA, it will be inspected. The verification process may consider:
- Product condition
- Signs of use or wear
- Damage, washing, or alteration
- Original tags and packaging where applicable
- Whether the return meets XINVORA's return requirements
Only eligible returns that pass verification will qualify for a refund or applicable exchange.
05 / Refunds
If your return is approved after verification, the applicable refund will be processed through the relevant payment or refund method.
- The refund amount may depend on the approved return and applicable circumstances.
- A refund will not be issued for products that fail the return verification requirements.
- XINVORA will communicate the applicable refund decision after the returned product has been reviewed.
06 / Damaged or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or different from the product you ordered, contact XINVORA support as soon as possible.
After verification, XINVORA may provide either:
- A replacement, subject to product availability.
- A refund, where appropriate.
Please provide your order number and any requested photographs or other information that may help us verify the issue.
07 / Size Exchange
Eligible size exchanges may be available depending on:
- Product availability
- Condition of the returned garment
- Whether the product meets the return requirements
An exchange cannot be guaranteed if the requested size is unavailable. Contact XINVORA support before sending a product back for an exchange.
08 / Limited Products
Products marked Limitedare released in very restricted quantities and are never restocked. A Limited product is still subject to XINVORA's applicable return conditions.
Because Limited products are never restocked, an exchange for another unit or size may not be possible if the required product is unavailable. Where an eligible Limited product cannot be exchanged due to unavailability, the applicable resolution will be determined according to the return and verification process.
09 / Return Shipping
Return shipping arrangements will be communicated by XINVORA support based on the reason for the return and the circumstances of the order.
Before Returning a Product
- Contact XINVORA support.
- Provide your order number.
- Wait for return instructions.
- Keep the product in its original condition — do not wash, wear, alter, or damage it.
- Keep the original tags and packaging where applicable.
Do not send a return independently without first contacting XINVORA and receiving instructions.
10 / Contact XINVORA
For return, refund, exchange, damaged-product, or incorrect-order support. Please include your order number whenever contacting support about an existing order.
XINVORA currently provides customer support through email and WhatsApp rather than phone calls.