Privacy Policy.

01 / Information We Collect

When you use XINVORA, we may collect information necessary to provide our services.

02 / How We Use Your Information

XINVORA may use collected information to:

• Create and manage your account.
• Process and manage orders.
• Confirm and fulfill purchases.
• Arrange product delivery.
• Provide order status information.
• Process eligible returns, exchanges, and refunds.
• Respond to customer support requests.
• Send order-related emails.
• Send relevant service and delivery updates.
• Maintain and improve the XINVORA website.
• Prevent fraud, abuse, and unauthorized activity.
• Comply with applicable legal obligations.

We use personal information only for legitimate business and service purposes.

03 / Order & Transaction Communications

When you place an order, XINVORA may send emails relating to your order or account. These may include:

• Order confirmation
• Order status updates
• Shipping or delivery updates
• Return or refund communication
• Important account or service notifications

These communications are part of providing the service you requested.

04 / Marketing Communications

Where applicable, XINVORA may send promotional or marketing communications, such as information about products, collections, offers, or updates. Where an unsubscribe option is provided, you may use it to stop receiving marketing communications.

Service-related communications, such as important order or account updates, may still be sent when necessary.

05 / Third-Party Services

XINVORA may use third-party service providers to operate parts of the website and fulfill services. These may include:

• Payment providers
• Delivery and courier partners
• Email or communication services
• Website infrastructure and technical service providers
• Other service providers necessary to operate XINVORA

Third-party providers may receive only the information reasonably necessary for the service they provide. For example, delivery partners may receive the information required to deliver an order.

XINVORA does not intentionally provide third parties with personal information unrelated to the service they are providing. Third-party providers may have their own privacy policies and terms governing their services.

06 / Payment Providers

Online payments may be processed through eSewa and bank/online banking services. When you make a payment, certain transaction information may be processed by the relevant payment provider or financial institution.

XINVORA does not request or require customers to provide their banking passwords, PINs, or similar confidential payment credentials directly to XINVORA. Customers should only enter sensitive payment information through the official payment interface provided by the relevant payment provider.

07 / Cookies

XINVORA uses cookies and similar technologies where necessary for website functionality, account sessions, preferences, and other permitted purposes.

For detailed information about cookies and how they are used, please refer to our Cookie Policy.

08 / Data Security

XINVORA takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

No internet-based service can guarantee absolute security. Customers should also take reasonable precautions to protect their account credentials and avoid sharing passwords or other confidential account information.

09 / Data Retention

XINVORA may retain personal information for as long as reasonably necessary to:

• Maintain your account.
• Fulfill orders.
• Maintain transaction and order records.
• Handle returns, refunds, and customer support.
• Meet legal, accounting, or regulatory requirements.
• Resolve disputes.
• Prevent fraud or misuse.

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

10 / Your Privacy Choices

Depending on the circumstances and applicable law, you may request to:

• Access information associated with your account.
• Correct inaccurate account information.
• Request deletion of your account or personal information.
• Ask questions about how your information is used.

To make a privacy-related request, contact: support.xinvora@gmail.com

XINVORA may need to verify your identity before processing certain requests. Some information may need to be retained where required for legitimate business, legal, accounting, security, or regulatory purposes.

11 / Account Deletion

If you want to delete your XINVORA account or request deletion of associated personal information, contact: support.xinvora@gmail.com

We will review the request and take appropriate action, subject to information that must legally or legitimately be retained.

Deleting an account does not necessarily require the immediate deletion of transaction records that XINVORA is required or permitted to retain.

12 / Children's Privacy

XINVORA accounts and purchases are available to individuals aged 14 and above. XINVORA does not knowingly allow children under the age of 14 to create accounts or place orders.

If you believe that a child under 14 has provided personal information to XINVORA, please contact us at: support.xinvora@gmail.com

13 / Changes to This Privacy Policy

XINVORA may update this Privacy Policy when our services, technology, business practices, or legal requirements change. When significant changes are made, we may communicate the update through the website or other appropriate channels.

The updated Privacy Policy will display a revised effective date.

14 / Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please include relevant details such as your account email or order number where necessary to help us process your request.

XINVORA currently provides customer support through email and WhatsApp rather than phone calls.