Terms & Conditions.

01 / About XINVORA

XINVORA is a curated fashion e-commerce brand focused on carefully selected fashion products, quality control, presentation, and customer experience.

XINVORA does not claim that every product sold through the platform is manufactured or designed by XINVORA.

02 / Eligibility

You must be at least 14 years old to create an XINVORA account or place an order.

By using XINVORA, you confirm that:

• You meet the minimum age requirement.
• The information you provide is accurate and complete.
• You will use the website and services lawfully.

03 / XINVORA Account

An account is required to place an order on XINVORA.

You are responsible for:

• Providing accurate account information.
• Keeping your login credentials secure.
• Maintaining the confidentiality of your account.
• Informing XINVORA if you believe your account has been accessed without authorisation.

You are responsible for activity carried out through your account. XINVORA may suspend or restrict an account if there is suspected fraud, misuse, abuse of the platform, unauthorised activity, or violation of these Terms & Conditions.

04 / Products & Product Information

XINVORA makes reasonable efforts to ensure that product descriptions, measurements, images, prices, and other product information are accurate.

However, slight differences may occur between images displayed on the website and the physical product. Product photographs may involve controlled photography, lighting, image processing, or AI-assisted/generated imagery. As a result, minor differences in colour, texture, tone, or appearance may occur depending on lighting, photography conditions, image processing, and the customer's display.

Such minor differences do not necessarily indicate that a product is defective.

Customers should use the measurements and size guide provided on the relevant product page when selecting a size.

05 / Pricing

All prices displayed on XINVORA are in Nepalese Rupees (NPR) unless otherwise stated.

XINVORA may change product prices, discounts, promotions, or offers at any time. Once an order has been successfully confirmed, the applicable price for that confirmed order will not be changed because of a later price adjustment.

06 / Product Availability

Products are subject to availability. XINVORA makes reasonable efforts to maintain accurate inventory information.

In the unlikely event that a product becomes unavailable after an order has been placed, XINVORA may cancel the affected order and provide an applicable refund. XINVORA will make reasonable efforts to prevent such situations from occurring.

07 / Limited Products

Products marked Limited are released in intentionally restricted quantities.

• Are available only while stock lasts.
• Are not guaranteed to return.
• Will not be restocked once sold out.
• May be permanently discontinued after the available inventory is sold.

Limited products should therefore be considered genuinely scarce releases.

08 / Orders

When you place an order, you are requesting to purchase the selected products. An order becomes confirmed when XINVORA accepts and processes the order through its system.

XINVORA may refuse, cancel, or restrict an order where there is:

• Suspected fraudulent activity.
• Incorrect or misleading information.
• Product unavailability.
• Payment-related issues.
• Abuse of promotions or services.
• Other legitimate operational or security concerns.

09 / Order Cancellation

Customers may request cancellation before the order enters the shipping or dispatch process. Once an order has been dispatched, cancellation may no longer be possible.

If an eligible order is successfully cancelled and payment has already been made online, the applicable refund will be processed through the relevant payment/refund procedure.

10 / Payment

XINVORA supports:

• Cash on Delivery (COD)
• Online payments

Online payments may be processed through available payment providers, including eSewa and bank/online banking. Customers are responsible for completing the payment process correctly.

If an online payment fails but the amount has been deducted, contact XINVORA support at support.xinvora@gmail.com or the official XINVORA WhatsApp support channel. Provide relevant transaction information when contacting support.

11 / Shipping

XINVORA delivers across Nepal.

12 / Delivery Information

Customers are responsible for providing:

• A complete delivery address.
• A valid phone number.
• Accurate recipient information.
• Any other information reasonably required for successful delivery.

Incorrect or incomplete information may result in delivery delays or failed delivery attempts.

13 / Failed Delivery

If a customer is unavailable when delivery is attempted, another delivery attempt may be made. If the order still cannot be delivered, the package may be returned to the XINVORA warehouse.

If another delivery arrangement is requested after the package has been returned, additional delivery arrangements or charges may apply depending on the circumstances.

14 / Returns

Eligible products may be returned within 3–7 days after delivery, subject to XINVORA's Return Policy. Customers must contact XINVORA support before sending a product back.

A return does not automatically guarantee a refund. Returned garments will be inspected and verified before a refund or exchange is approved.

For complete requirements, refer to the dedicated Returns & Refunds page.

15 / Return Conditions

Returned products should generally be:

• Unused.
• Unworn.
• Unwashed.
• Undamaged.
• Unaltered.
• In their original condition.
• Returned with original tags and packaging where applicable.

Products showing signs of wear, washing, alteration, damage, misuse, or other conditions that make them unsuitable for resale may not qualify for a refund or exchange.

16 / Damaged or Incorrect Products

If a customer receives a damaged, defective, or incorrect product, they should contact XINVORA support as soon as possible. After verification, XINVORA may provide:

• A replacement, subject to product availability; or
• A refund where appropriate.

Customers may be asked to provide photographs or other information required to verify the issue.

17 / Size Exchanges

Eligible size exchanges may be available depending on:

• Product availability.
• Condition of the returned product.
• Whether the product satisfies XINVORA’s return requirements.

An exchange is not guaranteed when the requested size is unavailable. Limited products may be particularly difficult to exchange because Limited products are never restocked.

18 / Customer Support

For customer support, contact XINVORA through:

When contacting support regarding an existing order, include the order number and relevant details whenever applicable. XINVORA currently provides customer support through email and WhatsApp rather than phone calls.

19 / Intellectual Property

All XINVORA website content is protected by applicable intellectual property laws and belongs to XINVORA or the respective rights holders. This includes but is not limited to:

• XINVORA logos and branding.
• Website design and interface.
• Written content.
• Product descriptions.
• Product photography and visual content.
• Graphics.
• Marketing materials.
• Original website features and creative assets.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially reuse XINVORA content without prior written permission, except where permitted by applicable law.

20 / Prohibited Use

You must not use XINVORA for unlawful, fraudulent, abusive, or unauthorised purposes. Specifically, you must not:

• Attempt to gain unauthorised access to XINVORA systems or accounts.
• Interfere with website functionality.
• Submit fraudulent orders.
• Provide intentionally false information.
• Abuse discounts, promotions, returns, or other customer policies.
• Attempt to manipulate inventory or order systems.
• Copy or commercially exploit XINVORA content without permission.
• Use automated systems to interfere with normal website operation.

XINVORA may restrict or terminate access where misuse is identified.

21 / Website Changes

XINVORA may modify, update, suspend, or discontinue parts of the website when reasonably necessary. This may include products, prices, promotions, website features, services, content, and policies.

XINVORA may also update these Terms & Conditions from time to time. The updated version will display a revised effective date. Continued use of XINVORA after an updated version becomes effective constitutes acceptance of the updated Terms & Conditions, subject to applicable law.

22 / Third-Party Services

XINVORA may rely on third-party services to operate certain parts of the platform, including payment, delivery, communication, infrastructure, and other operational services. Third-party services operate according to their own applicable terms and policies.

XINVORA is not responsible for independent failures or interruptions caused by third-party providers outside XINVORA's reasonable control.

23 / Limitation of Responsibility

XINVORA makes reasonable efforts to provide accurate product information, reliable website functionality, and timely order processing. However, XINVORA is not responsible for delays, interruptions, or failures caused by circumstances outside its reasonable control. These may include:

• Courier disruptions.
• Extreme weather.
• Public holidays.
• Transportation issues.
• Internet or network failures.
• Payment-provider interruptions.
• Third-party service failures.
• Other events outside XINVORA’s reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

24 / Privacy

Your use of XINVORA is also subject to the Privacy Policy and Cookie Policy. These policies explain how information and cookies are handled when you use the website.

25 / Governing Law

These Terms & Conditions are governed by the laws of Nepal. Any dispute relating to XINVORA, its services, products, orders, or these Terms & Conditions will be handled according to applicable laws and jurisdiction in Nepal.

26 / Contact

For questions regarding these Terms & Conditions, orders, returns, payments, or other customer support matters, contact XINVORA through: